Careers at Parnall Law

MISSION STATEMENT:

To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

To work and motivate team members according to the values of Parnall Law Firm.

RESULTS/OUTCOMES (What you must get done):

• Requesting a scheduling conference within 30 days of all defendants filing an answer to the complaint (unless the case is valued at more than $100K and attorney has chosen not to request yet).
• Ensure that scheduling hearings are set within two months of the request.
• Calendar all scheduling order items within 5 days of receipt of the scheduling order.
• Ensure criminal dockets are up to date with all and updated pleadings.
• Ensure overdue tasks never exceed 50.

DUTIES/RESPONSIBILITIES:

• E-file and e-serve court pleadings daily
• Be familiar with state, local and federal rules for every jurisdiction in we practice in
• Post all E-filing costs to SA.
• Draft subpoenas
• Draft Request for Scheduling Conferences & submit to the Judge for a Hearing
• Follow up with Court if we haven’t received hearing within two months of requesting the hearing
• Posting assigned Judge and docket number to SA when filing a new case
• Ensure a Jury Demand has been filed
• Organizing notebooks for the mediator and for the assigned paralegal and attorney.
• Compiling exhibits and printing with the index for arbitration notebook for defense counsel and one for the assigned attorney.
• Creating hearing notebooks for the attorneys which contain:

Motion

Response

Reply

Notice of Hearing

Any relevant case law/research/evidence

Research as directed by paralegal, which may include

• Light research or investigation as directed by Paralegal.
• Assisting Paralegals with discovery Index, when possible and requested.
• Attend Monday firm Huddles at 8:00 am
• Attend Tuesday, Wednesday and Thursday mini huddles with your Team Lead
• Attend and participate in weekly firm training
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

COMPETENCIES:

• Exceptional communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

The Litigation Paralegal collaborates with all attorneys to provide them with information on assigned personal injury cases. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Partner closely with our 10 passionate attorneys
• Frequent client contacts and updates
• Drafting complaints and discovery
• Coordinating service of process
• Discovery bates stamping, indexing, and privilege logs
• Coordinating depositions, drafting notices, subpoenas, and mediation statements
• Working with defense counsel, court reports, and other legal professionals
• Collaborate with support staff in a team environment
• Coordinate with settlement paralegal on settlement issues including reductions on subrogation claims and/or provider balances.

QUALIFICATIONS

• Significant interpersonal relationship skills; able to communicate by phone, email, text and in-person with a diverse group of personalities.
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Possesses a strong working knowledge of Microsoft WORD and Excel
• Experience in litigation (defense or plaintiff's side)

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

The Case Manager collaborates with all attorneys to provide them with information on assigned personal injury cases. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Partner closely with our 10 passionate attorneys
• Following up with clients or insurance providers/carriers by phone, email, or mail
• Ensuring all liability, UIM, and Med Pay claims are opened
• Determine when to open or not to open health insurance subrogation claims
• Open all Medicare subrogation claims
• Complete analysis of case
• Review and modify, update or edit demand packages
• Collaborate with billing analysts to verify balances and coordinate benefits
• Partner with settlement paralegal on settlement issues including reductions on subrogation claims and/or provider balances.
• Attending weekly meetings

QUALIFICATIONS

• Significant interpersonal relationship skills; able to communicate by phone, email, text and in-person with a diverse group of personalities.
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Possesses a strong working knowledge of Microsoft WORD and Excel
• Experience in case management for personal injury preferred

BENEFITS



• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

Parnall Law is the fastest growing personal injury law firm based in New Mexico. We treat our clients with compassion and advocate for them by maximizing compensation caused by the wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice. We are seeking highly motivated and passionate attorneys to join our growing firm.

RESPONSIBILITIES

Your position will primarily entail handling all aspects of both pre-litigation and litigation for New Mexico personal injury cases. 

You will be a part of a fast-paced team environment and will have all the necessary tools and support to allow you to focus on the proper workup of your cases in preparation for settlement or trial. As a Parnall Attorney you will be supported by senior attorneys, legal assistants, paralegals and case managers, and other staff who will help lead client communications, obtain and prepare documents, and assist with the various demands related to your cases. Overall organization and attention to detail are paramount to this position along with the willingness and ability to regularly interact with clients, adjusters, and other lawyers/paralegals over the phone and/or in-person.

As a team member it is important to support the Parnall Law culture, mission, and values. It is a daily practice that our team focuses on our 5 ‘T’s; Team, Talent, Truth, Tenacity, and Triumph. We believe these values are the reason we are the fastest growing personal injury firm in NM and have received the Best Places to Work Award in 2019, 2020 & 2021.

QUALIFICATIONS

·  3 + years’ experience in litigating personal injury cases (plaintiff or defense)

·  Ability to become licensed in New Mexico, either through reciprocity, transferring UBE score to New Mexico, or taking the bar exam

·  Ability to relocate to Albuquerque, New Mexico (relocation assistance provided)

·   Be available in the (virtual) office from Monday through Friday, 8 to 5 (and more as required for caseload)

BENEFITS

·        Sign on bonus

·        Relocation Assistance

·        Compensation range $200,000- $400,0000 per year

·        A positive, fulfilling, caring environment where learning and growing are encouraged

·        Opportunities for community outreach throughout the year

·        Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

To warmly and compassionately greet callers and visitors, making them feel welcome and comfortable.

To make the best first, continued, and lasting impression on clients and all visitors and callers, including lawyers, doctors and other providers, witnesses, court reporters, insurance adjusters, etc.

To create raving fan clients, and help the business and law practice grow and thrive.

RESULTS / OUTCOMES (What you must get done.)

• Transfer phones to / from Answering Service at 8 AM / 5 PM
• Answer phones by the second ring and direct caller to person who can help them – or if unavailable, help them.
• Greet people at door and offer them beverages/try to make them comfortable
• Prepare for Daily Intakes
• Print intake sheets / Googlemap from intake screen
• Let attorney and paralegal know that client/intake/etc. is here
• Let attorney know when finished with intake forms and have intake forms ready to hand to attorney
• Shut door for meetings if needed
• Know what / where intake forms are
• Call to confirm appointments with prospective clients, note on calendar
• Photograph new clients after intakes, vehicle damage, download to FC
• Have provider list and other contacts available for attorney
• Mail, scan, name and upload all mail to SmartAdvocate daily (or notify Operations Manager) when that cannot be done
• Faxes, name and upload all faxes to SmartAdvocate daily (or notify Operations Manager) when that cannot be done.

DUTIES / RESPONSIBILITIES

• Direct calls to the right person with as much efficiency and diplomacy as possible.
• Weed out unwanted callers.
• Help create a positive team environment by communicating with each team member to ensure all callers and visitors are given prompt attention.
• Provide prompt and courteous service for every caller and visitor.
• Become familiar with clients and callers to help document the case and handle client issues that arise, whether the paralegal can help or not at that moment.
• Posting all messages in SmartAdvocate promptly and accurately.
• Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.

Housekeeping

• Make sure water and coffee is available
• Clean/organize front area, copy room and conference room

Correspondence

• Get mail from front door
• Assist Marketing with any mailings, when requested.

Calendar

• Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)

Data Entry

• Post case and provider information into SmartAdvocate

Miscellaneous

• Help out any team members when requested.

MISSION STATEMENT:

To follow the mission statement of the Intake Specialist position and embody the ideal PLF Intake Specialist.

To train new Intake Specialists and enable them to become independent and effective members of PLF.

To provide continuous coaching and feedback to all Intake Specialists by maintaining active involvement in their caseloads.

To motivate not only the Intake Specialist but all members of PLF to work according to the values of PLF.

RESULTS/OUTCOMES (What you must get done):

• Achieve a 95% conversion rate for the Intake Department as a whole.
• Convert all PND cases within 3 days of initial inquiry.
• Ensure 60 Day client check-ins never exceed 25 cases for Intake Team as a whole
• Ensure overdue tasks never exceed 50 for Intake Team as a whole
• Ensure decline letters go out to non-clients within 5 days of decision.
• Ensure requests for police reports are completed within 24 hours of retention
• Ensure that all standard IPRAs/evidence requests are completed within 3 days of receipt of police reports
• Ensure evidence summaries are completed with 14 days of receipt of all evidence
• Maintain SOL updates on all association cases and report by beginning of each month before monthly reports
• Ensure team maintains attendance at the bi-weekly meetings 5 out of 6 times per each quarter

DUTIES/RESPONSIBILITIES:

• Follow and achieve all results/outcomes of the Intake Specialist Position.
• Listen to the conversations between Intakes Specialists and potential clients to check for effective and appropriate handling of the call.
• Monitor the caseload of each Intake Specialist and check for consistent and effective follow-up.
• Monitor the Daily/Weekly tasks that every Intake Specialist drafts.

Daily Task Lists are to be completed at the end of each day for the following business day.

Weekly Task Lists are to be completed at the end of each Friday for the following week.

• Conduct 1-on-1 meetings every Monday and Thursday to discuss metrics and the Daily/Weekly task lists.
• Monitor the emails, SmartAdvocate Messages, and Checklist Items of each Intake Specialist to ensure no one falls behind. Provide help when needed.
• Monitor, ensure, and train all members of the Intake Department follow the protocols established by the administration staff to contribute to the smooth function of the law firm.
• Successfully coach each Intake Specialist into becoming efficient, autonomous, and highly functional members of PLF.
• Be available throughout the day to answer and assist the Intake staff with any questions, concerns, or challenges they come across.
• When appropriate, provide feedback to Intake staff regarding case load, intake calls, and procedure.
• Assign after-hour calls to an Intake staff member each morning before 8:30 am.
• Schedule the days in which each Intake staff member will be assigned to be “on-call”. Make sure on-call schedule is being followed and facilitate any changes as needed by the staff.
• Handle any “difficult” calls as requested by the Intake staff.

A difficult call is one in which the caller becomes overly anger or upset at the specialist and the

specialist does not feel he/she can successfully handle the call.

• Handle any VineSign escalations as requested by Intake staff or case manager/paralegal.

A VineSign escalation is when the Director is requested to call a current or potential client to

help navigate the VineSign process.

• Run daily (and weekly) reports and submit to Owner and Managing Attorney by 8:30 am.
• Respond in a timely manner to any questions of Owner and Management Team.
• Run report of referred cases and obtain an updates from referring attorney monthly.
• Be cognizant of the SOL dates of referred cases and seek updates from referred attorney as SOL approaches.
• Every month, receive, edit, and return the Leads Report to the appropriate people.
• Use the Dashboard to monitor the Intake Team’s metrics and provide feedback/tweakers where necessary.
• Complete all tasks requested by Management in a timely manner.
• Monitor the Apex Chat emails to make sure PLF is being accurately billed, request refund when necessary.
• Meet individually with teammates biweekly to discuss in depth issues regarding their goals, performance and, if needed, personal matters.

COMPETENCIES:

• Positive, confident, charismatic, influential, intelligent, and compassionate person.
• Conveys confidence on the phone and in-person
• Strong active listening skills.
• Intelligent analytical ability to determine liability, damages, and source of recovery.
• Comfortable and confident in selling legal services.
• Empathy for injured clients, with ability to put them at ease during their difficult time.
• Exceptional communication skills, verbal and written.
• Influential in helping client to realize that Parnall Law Firm is the best choice in personal injury representation.
• Organized, focused, and attentive to all intakes and follow-ups.
• Resourceful in helping investigate and uncover root of legal issues.
• Enthusiastic ability to absorb guidance and training in intakes, insurance law, and personal injury cases generally.
• Professional attire and demeanor.
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning.
• Able to follow loose script and avoid giving legal advice.
• Computer and typing skills. Enthusiastically absorbs training in case management software.
• Leadership skills that instill confidence and motivate individuals to exceed expectations.
• Inbound sales experience a plus.
• Personal injury law (particularly plaintiff) experience a plus.
• Emotional intelligence.
• Team player. We are strong believers in teamwork. If you are not a team player, this job is not for you.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT:

Gathering complete medical records and bills related to each client’s case as performed by the Medical Records Retrieval Staff.

Accurately and persuasively tell the client’s story in a draft demand letter, including a summary of the case for liability, and the client’s damages.

Summarize other prior and subsequent medical records that may influence the client’s case.

RESULTS/OUTCOMES (What you must get done):

• Ensure medical records and bills are received within 60 days of maximum medical improvement.
• Complete client authority/eval and draft demand letters within 1 week of receiving complete medical records and bills.
• Ensure tasks never exceed 60.

DUTIES/RESPONSIBILITIES:

• Work with the medical records clerk to obtain all needed medical damages.
• Estimate billing from the VA or work with attorneys/paralegals to determine whether to open subrogation and have bills created.
• Review records and bills for relatedness, discrepancies, high billing, etc.
• Order films of broken bones, head trauma, herniated discs.
• Organize records, bills and evidence into demand packets.
• Verify the accuracy of the Value Tab.
• Highlight treatment records discussed in letter.
• Review initial records for potential med mal cases and summarize.
• Review helpful and harmful case information by using treatment update notes and hedonics from clients.
• Assist paralegals and attorneys as needed with discovery, mediation or arbitration.
• Supplement bills for discovery, mediation or arbitration.
• Collect review and analyze records and bills from Defense.
• Collect review and analyze defendant’s medical records, when necessary.
• Attend Tuesday and Friday firm Huddles at 8:00 am
• Attend Monday, Wednesday and Thursday mini huddles with your Team Lead
• Attending weekly OOS meetings fully prepared with strategy notes in SmartAdvocate in accordance with the preparation guideline.
• Attend and participate in weekly firm training, when possible
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

COMPETENCIES:

• Excellent communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

Confirm and coordinate health insurance benefits to optimize health and automobile insurance payments for treatment related to the injuries arising from their legal claims.

Use this understanding to maximize the recovery for our clients.

Verify balances due to providers ensuring disbursement is accurate.

Assist Case Managers and Paralegals to achieve desired results on behalf of the client.

RESULTS/OUTCOMES (What you must get done).

• Submit Med Pay and Health Ins information to all treating providers within 30 days of being retained.
• Submit Med Pay and Health Ins information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information.
• Verify all outstanding medical balances within 7 days when a case moves into negotiations.
• Verify any outstanding medical balances within 5 days of a case being settled.
• Obtain final health insurance and med pay ledgers within 3 days of a case being settled.
• Ensure overdue tasks never exceed 60

DUTIES/RESPONSIBILITIES

• Following up with all providers after providing med pay and health insurance info to ensure bills are being properly submitted to the proper carrier.
• Maintain accurate record of all bills, payments, adjustments, and the remaining balances due to facilitate negotiating discounts by disbursement staff, paralegals and attorneys; thus maximizing recovery for our client.
• Complete all checklist items in a timely fashion.
• Coordinate benefits with available insurance including but not limited to Med Pay, Health Insurance, Medicaid, Medicare, Veterans Benefits and other Federal and State programs.
• Open claims and submit necessary documents for Medicare and Medicaid benefits.
• Dispute unrelated claims.
• Maintain the client’s Medicare portal.
• Attend Tuesday and Friday firm Huddles at 8:00 am
• Attend Monday, Wednesday and Thursday mini huddles with your Team Lead
• Attending weekly OOS meetings fully prepared with strategy notes in SmartAdvocate in accordance with the preparation guideline.
• Attend and participate in weekly firm training, when possible
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.

COMPETENCIES:

• Excellent communication skills, verbal and written.
• Strong advocacy for client and against pushy insurance representatives or medical providers.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

To fulfill the mission statement of the Settlement Paralegal position and embody the ideal PLF Settlement Paralegal.

To lead a team of dedicated professionals in the negotiation of insurance reimbursement and provider reimbursement, in order to maximize our clients’ compensation.

To provide continuous training, coaching, and feedback to the Settlement Department by maintaining active involvement in their caseloads.

RESULTS/OUTCOMES (What you must get done).

• Fulfill all results/outcomes for Settlement Paralegal position.
• Ensure that settlement details have been entered on the Medicare portal for all settled cases within 24 hours of settlement.
• Ensure that all subrogation claims on the ledgers of claims paid are related, within 2 days of receipt of the final ledger, once the claim is settled.
• Ensure that settlement checks have been received within 14 days of settlement date.
• Ensure that disbursements or partial disbursements of all settlement funds have been done within 5 days of receipt of the settlement check.
• Ensure that after partial settlement disbursements, a second disbursement has been completed within 60 days.
• Ensure that after second partial disbursement, a final disbursement of all trust funds has been completed within 90 days and case is closed.
• Ensure Settlement Paralegal overdue tasks never exceed 30
• Ensure Billing Assistant overdue tasks never exceed 60
• Ensure team maintains attendance at the weekly meetings 5 out of 6 times per each quarter.

DUTIES/RESPONSIBILITIES

• Fulfill all duties/responsibilities for Settlement Paralegal position.
• Create & hold firm wide trainings on various settlement, subrogation or billing topics.
• Host employee candidates when shadowing in the Settlement Department.
• Conduct Monday, Wednesday, and Thursday morning mini huddles with Settlement Department.
• Hold daily afternoon Huddles to motive team, reduce stress, and ensure a positive work environment.
• Attend biweekly Team Lead meetings to discuss various books, trainings, & topics re: leadership & growth within PLF.
• Meet individually with Settlement Department teammates biweekly to discuss in depth issues regarding their goals, performance and, if needed, personal matters.
• Monitor KPIs & OOS of Settlement Department on Dashboard, making sure to keep up with Settlements, past due checklist items, and all other data being measured.
• Provide weekly Settlement reports to Management and Marketing.
• Provide weekly report of settled cases to attorneys, paralegals, case managers, settlement paralegals, and billing specialists, so that they can chase the settlement checks.
• Ensure the Settlement Update notes are ready for the team’s Out of Standard meetings which are held twice a month on the first business day after a pay period closes.
• Manage PTO for Settlement Department and update timecards accordingly
• Train new hires for the Settlement department and conduct refresher training twice a year for Settlement department staff.
• Break down of yearly goals into smaller monthly goals and pay-period goals to keep Settlement Department on track.

COMPETENCIES:

• A deep understanding of subrogation, basic level arithmetic, high organizational skills, and the ability to prioritize tasks regularly.
• Creative humor to keep the team upbeat (e.g. chicken trophy).
• Strong attention to detail.
• Exceptional communication skills, verbal and written.
• Organized, focused, and attentive.
• Vigorous negotiation skills.
• Professional attire and demeanor.
• Extensive knowledge of case management software.
• Leadership skills that instill confidence and motivate individuals to exceed expectations.
• Emotional intelligence.
• Team player. We are strong believers in teamwork. If you are not a team player, this job is not for you.

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT:

To ensure the success of the Medical Records Paralegals.

To gather complete medical records and bills related to each client’s case.

To obtain hedonics packages from client to assist the Medical Paralegals in their writing.

RESULTS/OUTCOMES (What you must get done):

• Request all initial records / bills (fire dept, ambulance, and ER) within 3 days of being retained.
• Send out hedonics requests to clients within 30 days of being retained.
• Send out final requests for records / bills within 3 days of client finishing treatment or being moved to Prep.
• Ensure overdue tasks never exceed 60

DUTIES/RESPONSIBILITIES:

• Assist Medical Paralegals and comply with all requests in a timely fashion.
• Answer backup calls on behalf of reception.
• Submit and follow up on HIPAA-compliant medical records and bill requests to the client’s treatment providers, including:
• Paper requests via electronic fax.
• Electronic requests via Chartswap.com, e-mail, and online patient portals.
• Track and update the status of client medical releases as required.
• Assist in the various facets of case work relevant to medical records and billing as directed by the Medical Records Paralegal.
• Clarify treatment providers/days/locations.
• Fill in any gaps in requested records and bills.
• Request and obtain defendant’s medical records when requested and copying the defense team on all requests and records received.
• After medical paralegal has determined a bill is related, record each individual payment, adjustment, or reduction in the Client’s SmartAdvocate Value Tab.
• Attend Tuesday and Friday firm Huddles at 8:00 am
• Attend Monday, Wednesday and Thursday mini huddles with your Team Lead
• Attending weekly OOS meetings fully prepared with strategy notes in SmartAdvocate in accordance with the preparation guideline.
• Attend and participate in weekly firm training, when possible
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.

COMPETENCIES:

• Excellent communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT:

Supervise the collection of complete medical records and bills related to each client’s case as performed by the Medical Records Retrieval Staff.

Accurately and persuasively tell the client’s story in a draft demand letter, including a summary of the case for liability, and the client’s damages.

Summarize other prior and subsequent medical records and treatment that may influence the client’s case.

To provide continuous coaching and feedback to Medical Department by maintaining active involvement in all caseloads.

RESULTS/OUTCOMES (What you must get done):

• Fulfill all results/outcomes of the Medical Paralegal position.
• Ensure all medical records and bills are received within 60 days of maximum medical improvement.
• Ensure overdue tasks for medical paralegals never exceed 20
• Ensure overdue tasks for medical assistants never exceed 50
• Ensure draft evals and demands at completed within 1 week of receiving complete medical records and bills.
• Ensure the supplemental records requests are being sent within 5 days of mediations being scheduled.
• Ensure team maintains attendance at the weekly meetings 5 out of 6 times per each quarter.

DUTIES/RESPONSIBILITIES:

• Fulfill all duties/responsibilities for the Medical Paralegal position.
• Ensure that helpful and persuasive information in the draft evaluation and demand letters are accurate and effective.
• Ensure that the medical paralegals communicate harmful information to the attorney and paralegals on the case
• Ensure the success of meeting all goals related to demands whenever set
• Monitor KPIs and team member performance and report issues to operations manager
• Review/ approve PTO requests
• Monitoring/ adjusting timecards
• Being available for any team problems
• Shadow, review and consult on applicants during the hiring process
• Ensure proper training of new hires
• Refresher training twice a year for medical department staff
• Lead daily team huddles
• Supervise the staff in the medical department.
• Meet individually with Settlement Department teammates biweekly to discuss in depth issues regarding their goals, performance and, if needed, personal matters.
• Team Lead meetings bi-weekly.
• Guiding medical staff regarding when to order films (such as in cases of broken bones, head trauma, herniated discs).

COMPETENCIES:

• Strong attention to detail.
• Exceptional communication skills, verbal, and written.
• Organized, focused, and attentive.
• Ability to empathize and compassionately communicate the tragic harm that fell on our clients.
• Professional attire and demeanor.
• Computer and typing skills.
• Experience with medical records terminology and billing/codes.
• Understanding of HIPPA laws in order to gain access to medical records and bills.
• Leadership skills that instill confidence and motivate individuals to exceed expectations.
• Relevant career experience in management and/or in any medical field.
• Team player. We are strong believers in teamwork. If you are not a team player, this job is not for you.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

Recruit stars to our team, in line with our 5 Ts.

Follow our Hiring Process in collaboration with management in order to hire and onboard employees.

RESULTS / OUTCOMES (What you must get done.)

· Place job ads within 1 day of instruction.

· Review job applications and schedule, within one week of submission, initial interviews.

· Schedule and conduct two group meet and greet interviews per week.

· Send online assessment and written questionnaires to candidates within 24 hours of meet and greet interview (if moving forward).

· Schedule shadowing sessions with Leads and candidates who are moving past assessment stage, within 24 hours of decision to move forward.

· Provide binder to Operations Manager within 24 hours of obtaining shadow notes from Leads for decision on next steps.

· Scheduling TopGrading interview with Operations Manager, Lead and candidate for those candidates moving past shadow stage, within 24 hours of decision to move forward.

· Conduct references and background check within 3 days of decision to move forward after TopGrading interview and provider updated binder to Operations Manger with candidates salary desires.

· Scheduling alignment interview with Operations Manager, Lead, teammates, and candidate within 24 hours of decision to move past references and background state.

· Sending decline letters within 24 hours of decision by any panel member at any time, to decline.

· Hire needed candidates within 60 or 90 days of positing a position, depending on position.

DUTIES / RESPONSIBILITIES

· Compose job ads, post and maintain on job boards and through publications.

· Track deadlines for candidates who were provided online assessments and written questionnaires.

· Attend job fairs

· Keep a rolling spreadsheet of all job ads in publication.

· Maintain an updated spreadsheet showing each applicant and the stage the candidate is in for weekly meetings with Operations Manager.

· Recruiting and scheduling of interviews.

· Assist with new employee orientation and onboarding

· Assist Operations Manager with any specific requests

· Keep hiring folder updated with all candidate application material.

· Other duties as assigned

COMPETENCIES

• Aptitude for hiring
• Organizational skills
• Interaction with candidates
• Resilience
• Risk-taking
• Ability to influence
• Approachable, communicative, interactive
• Patience
• Vision
• Interest in considering and using new and better technology
• Technology
• Consummate learner – reading books, meeting with groups
• Growth mindset; Constant improvement

MISSION STATEMENT

The Bookkeeper role supports our in-house accountant in ensuring meticulous record keeping. You will move fast while keeping your attention to detail, and you will tap into your problem-solving skills to support Parnall Law’s end goal. We strive collectively regardless of the role you are hired into, to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Maintain and balance accurate records
• Generate, download, and review transaction statements
• Record and file credit card and petty cash transactions
• Pay all approved bills that come in and maintain organized records
• File invoices in digital platform
• Generate monthly reports as directed
• Support accountant on projects as needed

QUALIFICATIONS

• Professional verbal and written communication
• Strong proven ability to work in a team collaborative environment
• Possess the ability to pay great attention to detail
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Experience using QuickBooks
• Experience in Quicken is preferred
• 2 years of bookkeeping experience
• Associates degree in Accounting preferred
• Must pass bookkeeper assessment

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Incentive Pay

MISSION STATEMENT

To promptly, efficiently, and safely deliver and transport documents and other material from other offices and agencies to and from the firm.

To make the best first, continued, and lasting impression on other providers, agencies, and businesses with whom our office has contact.

RESULTS / OUTCOMES (What you must get done.)

• Create an efficient daily plan that minimizes the time involved on each run.

• To expediently deliver and pick up documents and material as soon as reasonably possible.

• Proportionately contribute to overall client satisfaction and firm revenue goals.

DUTIES / RESPONSIBILITIES

Daily Priority

• Any items in the courier basket

• Police station – police reports, 911 / cads

• Hand-deliveries/pick ups

Running/Salesmanship

• Def. atty or insurance co. to pick up checks/exchange for releases

• Hand delivers mediation statements, discovery responses, etc.

• Deliver or pickup at ups or FedEx

• Pick-up cakes, lunches, cards, etc.

• Pick up supplies, as necessary

• Buy food and maintain PLF Health Bar

Marketing

• Brochures to doctors and providers

• Settlement checks with donuts to doctors and providers

• BBQ and brochures to tow yards

• Client Advisory Panels (dinners for clients who refer)

• Setting up booths at conferences

• Etc. as needed

Executive Assistance

• Personal errands such as: Alterations, Car wash, etc.

Assistance

• Copies

• Post office runs

• Bank runs

Housekeeping

• Clean and stock kitchen and refrigerator

• Stock bathroom

• Trash

• Shred/recycle

• Water plants

Other Duties as assigned

MISSION STATEMENT

The Intake Specialist is the first impression to our clients and work collectively with our paralegals and attorneys. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Make the best first, continued, and lasting impression on our clients
• Gather incident information from potential clients
• Provide research and follow up on cases via phone or email.
• Draft letters for clients, paralegals and attorneys
• Proven ability to strive to exceed service level agreements
• Create raving fan clients and help the business and law practice grow and thrive.    

QUALIFICATIONS

• Stellar customer service skills and empathetic toward clients’ needs
• Not afraid to ask the tough questions
• Professional verbal and written communication skills
• Time management with the ability to be flexible and work on multiple projects at a time
• Proven ability to work in a team collaborative environment
• Personal injury experience preferred but not required.

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

EXECUTIVE ASSISTANT

MISSION STATEMENT

• Improve executive's (Mr. Bert Parnall) productivity allowing him to perform more,

higher value work.

• Help maintain the positive and professional reputation of the firm.
• Help Mr. Bert Parnall implement and develop the Parnall Law marketing plan.

RESULTS / OUTCOMES (What you must get done.)

• To assist Mr. Bert Parnall in his various tasks.
• Daily, weekly and monthly reports to the executive
• Organize, prioritize and implement marketing tasks and strategy.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

DUTIES / RESPONSIBILITIES

Executive / Personal Assistance

• Conserves executive’s (Mr. Bert Parnall) time by reading and routing correspondence, drafting letters and documents, answering and directing inquiries as appropriate and initiating telecommunication
• Produces and organizes information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text and imagery
• Collects and analyzes information and provides brief summaries of relevant material to the executive
• Runs reports and when necessary analyzes data to assist with strategy and business development
• Manages and updates executive’s calendar and travel arrangements (scheduling and planning meetings, conferences, events)
• Maintains filing system for incoming documents and be able to retrieve information quickly
• Assists management level staff as needed in order to meet firm revenue and client satisfaction goals and hire and train new employees
• Assists with development and implementation of marketing plan
• Intermittent personal assistance as needed
• Available after hours, as needed.
• Available to travel to conferences and community events and functions.

Timelines for Completion of Tasks (Mr. Bert Parnall will direct on the urgency of incoming tasks as needed):

• Urgent tasks will be completed the same day as requested
• Projects/tasks communicated to be semi-urgent will be completed within one business day
• Non-urgent tasks will be completed within one week
• Routine tasks will be completed according to a schedule developed by the executive (i.e. daily, weekly, monthly reports, meetings, etc.)

General checklist:

1. Filtering Emails/ Managing Spam
2. Database Building/ Updating contacts or CRM
3. Answering Customer Service Emails/ Tickets/ Chat Support
4. Sending of Greeting eCards, Event Invitation, etc.
5. Calendar Management
6. Appointment Scheduling
7. Travel Arrangement and Planning
8. Reminder Services
9. File Organization
10. Data Entry in Word, or Google Docs
11. Creating/ Managing Spreadsheets
12. Preparing Powerpoint/ Keynote Presentations
13. PDF converison, Splitting and Merging
14. Transcription of Video and Audio Files
15. Simple eBook layout/ Formatting
16. Preparing Online Meeting Minutes
17. Online Research
18. Data Mining and Development/ Lead Generation
19. Blog Publishing Management
20. Moderating Blog Comments
21. Adding Tags & Images to Blog Posts
22. Receptionist Duties
23. Voicemail Checking
24. Sending Client Invoices
25. Basic Bookkeeping
26. Personal Errands (Purchasing Gifts Online, etc.)
27. Project Management & Training Tasks
28. Project Management Between You and Team Members
29. Preparation of Training Materials
30. Deadline/ Deliverables Tracking
31. Create Slideshare Presentations

Hiring checklist:

1. Help the Administrator in the Hiring process, including the following.
2. Generate email lists for recruitment
3. Applicant Screening
4. Interview scheduling
5. New Hire processes
6. Paperwork filling
7. Create resumes
8. Create adds on Indeed
9. Create jobs Upwork
10. Linked-in Sales navigator

MISSION STATEMENT

To make sure that all physical and digital documents are in their proper place in the case file and are easily accessible at all times.

To ensure that all new client welcome gifts and client disbursement gifts are delivered to accurate addresses via hand-delivery or United States mail.

RESULTS/OUTCOMES (What you must get done).

• Scan, save, name and circulate mail to all appropriate staff within 1 business day.
• Name and circulate all faxes to all appropriate staff withing 1 business day.
• Respond to all case manager and paralegal requests accurately and promptly.
• Send out all outgoing mail in the same day received.
• Coordinate delivery of new client welcome gifts within 2 business days of being retained.
• Coordinate delivery of client disbursement gift (with settlement check), within 1 business day of the check being signed.

DUTIES/RESPONSIBILITIES

Ingoing mail:

• Picking up mail from the post office box no earlier than 10:00 am each day (all mail is delivered to post office box by that time-if you go earlier, it is likely all mail is not there yet)
• Verifying original deposition transcripts and saving unopened originals for trial use. Further, ensuring we have a digital copy in the depositions folder, with all exhibits and if we do not, notifying the Paralegal.
• Determining if a letter contains a settlement negotiation (offer), and copying the assigned attorney on the email to the case manager/paralegal.

Outgoing mail:

• Saving large attachments to disc or thumb drive when necessary.
• Verifying outgoing mail contains all enclosures noted.
• Scanning certified return receipt requested slips into correspondence folder
• Properly weighing all mail
• Delivering all outgoing mail to the post office at the end of each day.

Faxes:

• Breaking down large files and saving each subpart into appropriate parts of file. (i.e. an adjuster sends a letter with the police report, recorded statement and PD records: you must save the whole packet in correspondence, then save the police report in the evidence folder, save the recorded statement in the statements subfolder and the PD records in the appropriate subfolder.)
• Determining if a fax contains a settlement negotiation (offer), and copying the assigned attorney on the email to the case manager/paralegal.

Welcome Gifts:

• Assembling the new client welcome gift with products chosen by the Marketing Relations Specialist.
• Keeping inventory of supplies for the welcome gift and notifying Marketing Relations Specialist when supplies are now.
• Maintaining a spreadsheet of all welcome gifts to each client (weeding out companion children or spouse).
• Coordinating with the courier for the delivery of the welcome gift to the new client.

Disbursement Gifts:

• Assembling the disbursement gift with products chosen by the Marketing Relations Specialist.
• Keeping inventory of supplies for the disbursement gift and notifying Marketing Relations Specialist when supplies are now.
• Maintaining a spreadsheet of all disbursement gifts to each client (weeding out companion children or spouse).
• Coordinating the delivery of the disbursement gift to the new client, with the firm’s courier so checks/gifts are delivered to the correct address.

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT:

To provide clients with intelligent and determined advocacy, with the goal of resolving their property damage claims with the maximum compensation for all property damages, for the harms caused by wrongful actions of others.

RESULTS/OUTCOMES (What you must get done):

• Obtain liability carrier’s position on liability within 5 business days of the crash, or 5 days of retention.
• Assess client’s property damage coverage and applicable benefits such as rental coverage within 5 business days of the crash, or 5 days of retention.
• Arrange the property damage inspection (if not done) within 3 days of the above two items.
• Ensure client is not being charged for storage fees, if client’s vehicle is still at the tow yard, within 25 days of crash.
• Ensure overdue tasks do not exceed 50 at any given time
• Handle client’s property damage claim within 30 days of crash.
• Preserve client’s vehicle for potential product liability claims, when applicable, within 30 days of crash.

DUTIES/RESPONSIBILITIES:

• Be familiar with each case in your caseload.
• Communicate with clients at least twice a week regarding status of their property damage claims.
• Conduct limited claims investigations, including analyzing report findings to determine liability.
• Initiates contact with all relevant parties to gather basic information concerning property damage and to explain the property damage claims process.
• Direct clients how to obtain property damage estimates as required to complete claim forms, review declarations pages and other records to confirm coverage for loss or damage
• Identify potential product liability cases and notify the attorney/case manager and/or paralegal and working to preserve evidence (the vehicle itself) to prosecute case(s)
• Involve the attorneys in property damage claims when necessary.
• Ensure that property damage settlement payments are issued in a timely and accurate manner.
• Ensure that property damage settlement handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
• Answer backup reception calls
• Attend firm Tuesday and Friday huddles
• Attend Case Manager team mini huddles on Mondays, Wednesdays and Thursdays
• Attend Case Manager afternoon check ins on Wednesday afternoons.
• Attend weekly firm trainings on Mondays
• Attending weekly OOS meetings fully prepared with strategy notes in SmartAdvocate.
• Maintain Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.
• Fill In: Reception; Document Manager; Legal Assistant; Medical Records Manager; Billing Specialist

COMPETENCIES:

• Exceptional communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

The Cultural Director/HR Manager will integrate all new hires into our firm’s culture, help maintain our firm’s culture and align our team members with our Core Values (Team, Talent, Truth, Tenacity and Triumph). In addition, the Cultural Director/HR Manager will oversee the recruiting team and ensure that the right candidates are being brought on board.

JOB OVERVIEW

Oversee our Hiring Process in collaboration with management to onboard employees. The Culture Director / HR Manager will assist with onboarding of all new hires, benefits management, and upholding company policy. The job incumbent will also be responsible for upholding the firm’s culture and core values. The position requires a friendly, energetic person who loves working with people and is willing to learn. A Culture Director / HR Manager must consistently show detail and organization in a fast-paced environment.

RESULTS / OUTCOMES (What you must get done.)

• Attend firm huddles every Monday morning at 8:00am
• Attend mini huddles Tuesdays through Fridays
• Attend weekly firm trainings on Mondays at 1:30pm
• Attend Wednesday afternoon check-in with team
• Meet with the Recruiter biweekly to ensure the team is following the hiring process.
• Meet with Operations Manager to review the teams’ metrics and KPIs biweekly.
• Ensure needed candidates within 60 or 90 days of posting a position, depending on the position.
• Onboard new hires within 3 days of the hire date and turn then over to training director for training.
• Place job ads within 1 day of instruction.
• Ensure recruitment team is reviewing job applications and scheduling initial interviews within one week of submission.
• Ensure recruitment team is scheduling and conducting two group meet and greet interviews per week.
• Ensure recruitment team is send online assessments and written questionnaires to candidates within 24 hours of meet and greet interview (if moving forward).
• Ensure recruitment team is scheduling shadowing sessions with Leads and candidates who are moving past assessment stage, within 24 hours of decision to move forward.
• Provide binder to Operations Manager within 24 hours of obtaining shadow notes from Leads for decision on next steps.
• Ensure recruitment team is scheduling Top-Grading interview with Operations Manager, Lead and candidate for those candidates moving past shadow stage, within 24 hours of decision to move forward.
• Ensure recruitment team is conducting references and background check within 3 days of decision to move forward after Top-Grading interview and provider updated binder to Operations Manager with candidate’s salary desires.
• Ensure recruitment team is scheduling alignment interview with Operations Manager, Lead, teammates, and candidate within 24 hours of decision to move past references and background state.
• Ensure recruitment team is sending decline letters within 24 hours of decision by any panel member at any time, to decline.
• Ensure we are hiring needed candidates within 60 or 90 days of positing a position, depending on position.

DUTIES / RESPONSIBILITIES

• Oversee the recruitment and hiring process
• Compose job ads, post and maintain job boards, and through publications
• Ensure recruiter is scheduling interviews and following up as necessary
• Attend job fairs
• Ensure a rolling spreadsheet of all job ads in publication is being maintained and upkept
• Ensure we are maintaining candidate recruitment files for management
• Through added learning and development, help refine the hiring process
• Execute new employee culture orientation and onboarding
• Manage employee benefits and insurance enrollment
• Ensure compliance with multi-state and federal employment policies
• Train for leadership development
• Manage and train the Recruiting team
• Create and maintain culture-building programs and activities in alignment with our core values
• Educate and manage the FMLA program
• Advise leadership on HR practices and the employee experience
• Perform any and all other job duties needed to serve the mission of the firm

Knowledge:

• Knowledge of organizational mission and client service philosophy
• Knowledge of organizational goals and objectives
• Knowledge of HIPAA compliance policy and guidelines
• Knowledge of Salesforce

Skills:

• Proficient PC and general office equipment skills
• Excellent communication skills
• Skills to accurately scan documents and attach them to an employee’s file in Salesforce
• Must be able to type proficiently and navigate basic computer programs
• Proficient organizational skills to ensure tasks are performed in a timely manner

Abilities:

·Ability to communicate with candidates in a clear professional and courteous manner

·Ability to accurately track candidate information using Salesforce and other electronic tracking tools

·Ability to accurately communicate job details and firm culture in a clear and welcoming manner

Other qualifications:

• Actively attend internal and external leadership development training as well as hiring-specific training
• Aptitude for hiring
• Organizational skills
• Interaction with candidates
• Resilience
• Risk-taking
• Ability to influence
• Approachable, communicative, interactive
• Patience
• Vision
• Interest in considering and using new and better technology
• Technology
• Consummate learner - reading books, meeting with groups
• Growth mindset; Constant improvement

Job Tools Required:

• General office equipment (PC, Fax, Scanner, etc.)
• Salesforce (HRIS and training software)

Job Qualifications:

· Bachelor’s degree in HR or another business-related field

MISSION STATEMENT:

To train new Case Managers and enable them to become independent and effective members of PLF.

To provide continuous coaching and feedback to all Case Managers by maintaining active involvement in their caseloads.

To motivate Case Managers to work according to the values of PLF.

To work together with Case Managers to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

RESULTS/OUTCOMES (What you must get done):

• Fulfill all results/outcomes of the Case Manager position.
• Ensure Legal Assistants are opening all UM/UIM claims within 1 day of signed retainer
• Ensure Legal Assistants are opening all Liability claims within 1 day of receipt of liability information from police report or IPRA
• Ensure the CM’s analysis is done within 3 weeks of opening case.
• Enter Team Lead review note (review of CM analysis note) within 4 weeks of opening case. The review should take no more than 15 minutes.
• Ensure CMs are scheduling the eval appointments within 2 days of drafts being completed by medical paralegal.
• Ensure CMs are getting the demand letters out within 2 days of signed client authority.
• Ensure CMs not exceed more than 50 overdue tasks.
• Ensure 95% attendance at biweekly meetings with each Case Manager.
• Ensure CM team is keeping overdue client contacts less than 10 per Case Manager, at any given time
• Ensure CMs are completing their 24 hour new client calls for all cases that are signed by Intake Staff.

DUTIES/RESPONSIBILITIES:

• Fulfill all Duties/Responsibilities of the Case Manager Position.
• Meet individually with Case Manager teammates biweekly to discuss in depth issues regarding their goals, performance and, if needed, personal matters.
• Lead daily huddles on Monday, Wednesday, and Thursday.
• Review case analysis of my team members within 4 weeks of case being signed and providing team members guidance regarding completing the analysis.
• Review KPIs and Metrics of my team members and report issues or concerns to Operations Manager.
• Ensure CMs are posting accurate and complete information in the Case Management software.
• Ensure CMs are fully prepared strategy notes for their weekly Out of Standard meeting with Management and being fully prepared with strategy notes for individual cases.
• Ongoing training for all my team members.
• Be available for questions and assistance so my team can successfully manage their own cases.
• Ensure my team members are following protocol, policies, and procedures and report any concerns or issues to Operations Manager.
• Review and monitor CMs’ timecards and PTO.
• Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
• Attend biweekly Team Lead meeting with all Team Leads of the firm to discuss management in general and the book club.
• Attend quarterly Best Practices meeting.

COMPETENCIES:

• Exceptional communication skills, verbal and written.
• Leadership skills that instill confidence and motivate individuals to exceed expectations.
• Professional attire and demeanor.
• Personal injury law experience.
• Team player.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

To search for and collect evidence in the form of police reports, 911 calls, lapel, and other video recordings; among other forms of evidence that will support our clients’ cases.

To work together with the paralegals as a team to provide the attorneys and clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

To bring in revenue that contributes to profit.

RESULTS/OUTCOMES (What you must get done).

• Obtain accident reports and incident reports within 15 days of the file being opened.
• Complete all paralegal and attorney requests accurately and promptly.
• Posting all case information, and litigation information, accurately in Smart Advocate.
• Proportionately contribute to overall client satisfaction and firm revenue goals.
• Achieve 95% positive reviews.

DUTIES/RESPONSIBILITIES

• Entering all party information from the reports collected, into Smart Advocate.
• Send out IPRA (public records requests) for 911 calls, CADs, police photos, interviews, lapel, bar citations, or any other IPRA requests needed.
• Provider follow up calls and emails until all evidence is in. Interaction with various public agencies for IPRA requests, reports or other data needed.
• Take interviews of witnesses and summarize same
• Photograph crash sites
• Summarize evidence noting key issues.
• Keeping the paralegals and/or attorneys appraised of all efforts and complications.
• Background searches on torts or clients including: nmcourts.gov, social media, and firm background tools.
• Property address search
• License info and research
• Google maps of relevant sites
• Any task assigned by paralegal or attorney

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

To provide client with a complete detailed disbursement of their settlement funds including to negotiate insurance reimbursement and provider reimbursement, in order to maximize our clients’ compensation.

RESULTS/OUTCOMES (What you must get done).

• Enter settlement details on the Medicare portal for all settled cases within 24 hours of settlement.
• Verify that all claims on the subrogation ledgers of claims paid are related, withing 2 days of receipt of the final ledger, once the claim is settled.
• Ensure that settlement checks have been received within 14 days of settlement date.
• Complete partial disbursements of all settlement funds within 5 days of receipt of the settlement check.
• Complete a second disbursement of funds, within 60 days of initial disbursement.
• Complete a final disbursement of all trust funds within 90 days of initial disbursement and close case.
• Ensure overdue tasks never exceed 30.
• Ensure team maintains attendance at the bi-weekly meetings 5 out of 6 times per each quarter.

DUTIES/RESPONSIBILITIES

• Attend Monday, Wednesday, and Thursday morning mini huddles with Settlement Department.
• Attend Wednesday afternoon Huddles to help motive team, reduce stress, and ensure a positive work environment.
• Attend my individual biweekly meeting with Team Lead to go over goals, performance and, if needed, personal matters.
• Maintain KPIs & OOS on Dashboards, making sure to keep up with Settlements, past due tasklist items, and all other data being measured.
• Enter Settlement Update notes in preparation for Out of Standard meetings which are held twice a month on the first business day after a pay period closes.

COMPETENCIES:

• A deep understanding of subrogation, basic level arithmetic, high organizational skills, and the ability to prioritize tasks regularly.
• Strong attention to detail.
• Exceptional communication skills, verbal and written.
• Organized, focused, and attentive.
• Vigorous negotiation skills.
• Professional attire and demeanor.
• Extensive knowledge of case management software.
• Emotional intelligence.
• Team player. We are strong believers in teamwork. If you are not a team player, this job is not for you.

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

We are looking to fill multiple entry level roles within our firm. We offer training for all our positions and continued learning. These roles offer a well-rounded foundation in growing a long-term career in the legal field. Our support staff roles are primarily responsible for collaborating with case managers and paralegals to provide attorneys with information on personal injury cases. We are staffing in the following roles;

• Billing Assistant
• Medical Records
• Reception Desk
• Paralegal Assistant
• Marketing Assistant
• Document Clerk

RESPONSIBILITIES

• Partner closely with our 14 passionate paralegals or case managers
• Following up with clients or insurance providers/carriers by phone, email, or mail
• Research as directed by paralegal; can include background, evidence, etc.
• Compiling information for demand letters
• Creating mediation/arbitration/hearing notebooks
• Filing, data entry into our case management software
• Managing inbound and outbound phone calls

QUALIFICATIONS

• Professional verbal and written communication
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Experience in clerical, administrative, research, legal or customer service

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Incentive Pay

MISSION STATEMENT

The Paralegal/Case Manager collaborates with all attorneys to provide them with information on assigned personal injury cases. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Partner closely with our 10 passionate attorneys
• Following up with clients or insurance providers/carriers by phone, email, or mail
• Ensuring all liability, UIM, and Med Pay claims are opened
• Determine when to open or not to open health insurance subrogation claims
• Complete analysis of case
• Review and modify, update or edit demand packages
• Collaborate with billing analysts to verify balances and coordinate benefits
• Partner with settlement paralegal on settlement issues including reductions on subrogation claims and/or provider balances.

QUALIFICATIONS

• Significant interpersonal relationship skills; able to communicate by phone, email, text and in-person with a diverse group of personalities.
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Possesses a strong working knowledge of Microsoft WORD and Excel
• Experience in case management for plaintiffs preferred

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay