Careers at Parnall Law

MISSION STATEMENT

The Litigation Paralegal collaborates with all attorneys to provide them with information on assigned personal injury cases. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Partner closely with our 10 passionate attorneys
• Frequent client contacts and updates
• Drafting complaints and discovery
• Coordinating service of process
• Discovery bates stamping, indexing, and privilege logs
• Coordinating depositions, drafting notices, subpoenas, and mediation statements
• Working with defense counsel, court reports, and other legal professionals
• Collaborate with support staff in a team environment
• Coordinate with settlement paralegal on settlement issues including reductions on subrogation claims and/or provider balances.

QUALIFICATIONS

• Significant interpersonal relationship skills; able to communicate by phone, email, text and in-person with a diverse group of personalities.
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Possesses a strong working knowledge of Microsoft WORD and Excel
• Experience in litigation (defense or plaintiff's side)

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

The Case Manager collaborates with all attorneys to provide them with information on assigned personal injury cases. We treat our clients with compassion and advocate for them by maximizing compensation caused by wrongful actions of others. Our goal is to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Partner closely with our 10 passionate attorneys
• Following up with clients or insurance providers/carriers by phone, email, or mail
• Ensuring all liability, UIM, and Med Pay claims are opened
• Determine when to open or not to open health insurance subrogation claims
• Open all Medicare subrogation claims
• Complete analysis of case
• Review and modify, update or edit demand packages
• Collaborate with billing analysts to verify balances and coordinate benefits
• Partner with settlement paralegal on settlement issues including reductions on subrogation claims and/or provider balances.
• Attending weekly meetings

QUALIFICATIONS

• Significant interpersonal relationship skills; able to communicate by phone, email, text and in-person with a diverse group of personalities.
• Strong proven ability to work in a team collaborative environment
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Ability to listen, ask questions and make decisions
• Desire to go the extra mile for the team and our clients
• Possesses a strong working knowledge of Microsoft WORD and Excel
• Experience in case management for personal injury preferred

BENEFITS



• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

MISSION STATEMENT

The Bookkeeper role supports our in-house accountant in ensuring meticulous record keeping. You will move fast while keeping your attention to detail, and you will tap into your problem-solving skills to support Parnall Law’s end goal. We strive collectively regardless of the role you are hired into, to ensure our clients are satisfied and know Parnall Law has stood up and fought for them by giving them a voice.

RESPONSIBILITIES

• Maintain and balance accurate records
• Generate, download, and review transaction statements
• Record and file credit card and petty cash transactions
• Pay all approved bills that come in and maintain organized records
• File invoices in digital platform
• Generate monthly reports as directed
• Support accountant on projects as needed

QUALIFICATIONS

• Professional verbal and written communication
• Strong proven ability to work in a team collaborative environment
• Possess the ability to pay great attention to detail
• Self-starter with outgoing and results-oriented personality
• Organization to work on multiple projects is strongly needed
• Experience using QuickBooks
• Experience in Quicken is preferred
• 2 years of bookkeeping experience
• Associates degree in Accounting preferred
• Must pass bookkeeper assessment

BENEFITS

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Incentive Pay

MISSION STATEMENT

To assist and support the Marketing Relations Specialist and Marketing Media Specialist in order to create a warm welcome and excellent conclusion to the client relationship. To assist the marketing department to maintain a professional image and positive reputation of the firm.

RESULTS/OUTCOMES (What you must get done).

• Arrange client disbursement check/gift box within 1 day of checks being signed.
• Arrange client welcome gifts within 1 day of being retained.
• Weekly email sent to CM/Paralegal staff with status of all outstanding disbursement checks.
• Download and clean up weekly firm trainings once a month.

· Reach out to each client where a case has been disbursed, within 2 business days to obtain a Google review

• Send weekly Toggl report on Mondays to Marketing Director and Operations Manager.
• Send out monthly birthday cards to all clients by the 1st of each month.
• Biweekly (tweaker) meetings with Lead
• Tuesday-Friday mini huddle with teammates
• Wednesday afternoon check in meeting with team

DUTIES/RESPONSIBILITIES

Duties:

• Complete all tasks requested from Owner, Marketing Director, Marketing Relations Specialist, and Marketing Media Specialist within a reasonable time frame.
• Assist the firm’s administration department with any and all clerical support tasks such as office runs, copies, scanning, meeting preparation, food orders, and other requests.
• Coordinate all client or office runs with courier.
• Send out any mass mailings as requested.
• Coordinate and order breakfast for local employees on Fridays and deliver food to the three Albuquerque buildings.
• Work with Executive Assistant to coordinate lunch orders for ART, management meetings, interviews, mediations, depositions, or at any other time as instructed by an administrator.
• Organize, update, and coordinate and thank you gifts for the Client Referral program.
• Attend firm huddles
• Time tracking through Toggle to order to manage, prioritize and view tasks for efficiency and possible improvement.
• Update client mailing lists when we receive returned mail
• Answer incoming calls via the First Call Group

Welcome Gifts:

• Assembling the new client welcome gift with products chosen by the Marketing Relations Specialist.
• Keeping inventory of supplies for the welcome gift and notifying Marketing Relations Specialist when supplies are low.
• Maintaining a spreadsheet of all welcome gifts to each client (weeding out companion children or spouse).
• Coordinating with the courier for the delivery of the welcome gift to the new client.

Disbursement Gifts:

• Assembling the disbursement gift with products chosen by the Marketing Relations Specialist.
• Keeping inventory of supplies for the disbursement gift and notifying Marketing Relations Specialist when supplies are now.
• Maintaining a spreadsheet of all disbursement gifts to each client (weeding out companion children or spouse).
• Coordinating the delivery of the disbursement gift to the new client, with the firm’s courier so checks/gifts are delivered to the correct address.

MISSION STATEMENT:

To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

To work and motivate team members according to the values of Parnall Law Firm.

RESULTS/OUTCOMES (What you must get done):

• Requesting a scheduling conference within 30 days of all defendants filing an answer to the complaint (unless the case is valued at more than $100K and attorney has chosen not to request yet).
• Ensure that scheduling hearings are set within two months of the request.
• Calendar all scheduling order items within 5 days of receipt of the scheduling order.
• Ensure criminal dockets are up to date with all and updated pleadings.
• Ensure overdue tasks never exceed 50.

DUTIES/RESPONSIBILITIES:

• E-file and e-serve court pleadings daily
• Be familiar with state, local and federal rules for every jurisdiction in we practice in
• Post all E-filing costs to SA.
• Draft subpoenas
• Draft Request for Scheduling Conferences & submit to the Judge for a Hearing
• Follow up with Court if we haven’t received hearing within two months of requesting the hearing
• Posting assigned Judge and docket number to SA when filing a new case
• Ensure a Jury Demand has been filed
• Organizing notebooks for the mediator and for the assigned paralegal and attorney.
• Compiling exhibits and printing with the index for arbitration notebook for defense counsel and one for the assigned attorney.
• Creating hearing notebooks for the attorneys which contain:

Motion

Response

Reply

Notice of Hearing

Any relevant case law/research/evidence

Research as directed by paralegal, which may include

• Light research or investigation as directed by Paralegal.
• Assisting Paralegals with discovery Index, when possible and requested.
• Attend Monday firm Huddles at 8:00 am
• Attend Tuesday, Wednesday and Thursday mini huddles with your Team Lead
• Attend and participate in weekly firm training
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

COMPETENCIES:

• Exceptional communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

BENEFITS:

• A positive fun, caring environment where learning and growing are encouraged
• Opportunities for community outreach throughout the year
• Medical/Dental/Vision Benefits, 401k, PTO, Bonus Pay

EXECUTIVE ASSISTANT

MISSION STATEMENT

• Improve executive's (Mr. Bert Parnall) productivity allowing him to perform more,

higher value work.

• Help maintain the positive and professional reputation of the firm.
• Help Mr. Bert Parnall implement and develop the Parnall Law marketing plan.

RESULTS / OUTCOMES (What you must get done.)

• To assist Mr. Bert Parnall in his various tasks.
• Daily, weekly and monthly reports to the executive
• Organize, prioritize and implement marketing tasks and strategy.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

DUTIES / RESPONSIBILITIES

Executive / Personal Assistance

• Conserves executive’s (Mr. Bert Parnall) time by reading and routing correspondence, drafting letters and documents, answering and directing inquiries as appropriate and initiating telecommunication
• Produces and organizes information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text and imagery
• Collects and analyzes information and provides brief summaries of relevant material to the executive
• Runs reports and when necessary analyzes data to assist with strategy and business development
• Manages and updates executive’s calendar and travel arrangements (scheduling and planning meetings, conferences, events)
• Maintains filing system for incoming documents and be able to retrieve information quickly
• Assists management level staff as needed in order to meet firm revenue and client satisfaction goals and hire and train new employees
• Assists with development and implementation of marketing plan
• Intermittent personal assistance as needed
• Available after hours, as needed.
• Available to travel to conferences and community events and functions.

Timelines for Completion of Tasks (Mr. Bert Parnall will direct on the urgency of incoming tasks as needed):

• Urgent tasks will be completed the same day as requested
• Projects/tasks communicated to be semi-urgent will be completed within one business day
• Non-urgent tasks will be completed within one week
• Routine tasks will be completed according to a schedule developed by the executive (i.e. daily, weekly, monthly reports, meetings, etc.)

General checklist:

1. Filtering Emails/ Managing Spam
2. Database Building/ Updating contacts or CRM
3. Answering Customer Service Emails/ Tickets/ Chat Support
4. Sending of Greeting eCards, Event Invitation, etc.
5. Calendar Management
6. Appointment Scheduling
7. Travel Arrangement and Planning
8. Reminder Services
9. File Organization
10. Data Entry in Word, or Google Docs
11. Creating/ Managing Spreadsheets
12. Preparing Powerpoint/ Keynote Presentations
13. PDF conversion, Splitting and Merging
14. Transcription of Video and Audio Files
15. Simple eBook layout/ Formatting
16. Preparing Online Meeting Minutes
17. Online Research
18. Data Mining and Development/ Lead Generation
19. Blog Publishing Management
20. Moderating Blog Comments
21. Adding Tags & Images to Blog Posts
22. Receptionist Duties
23. Voicemail Checking
24. Sending Client Invoices
25. Basic Bookkeeping
26. Personal Errands (Purchasing Gifts Online, etc.)
27. Project Management & Training Tasks
28. Project Management Between You and Team Members
29. Preparation of Training Materials
30. Deadline/ Deliverables Tracking
31. Create Slideshare Presentations

MISSION STATEMENT

The Cultural Director/HR Manager will integrate all new hires into our firm’s culture, help maintain our firm’s culture and align our team members with our Core Values (Team, Talent, Truth, Tenacity and Triumph). In addition, the Cultural Director/HR Manager will oversee the recruiting team and ensure that the right candidates are being brought on board.

JOB OVERVIEW

Oversee our Hiring Process in collaboration with management to onboard employees. The Culture Director / HR Manager will assist with onboarding of all new hires, benefits management, and upholding company policy. The job incumbent will also be responsible for upholding the firm’s culture and core values. The position requires a friendly, energetic person who loves working with people and is willing to learn. A Culture Director / HR Manager must consistently show detail and organization in a fast-paced environment.

RESULTS / OUTCOMES (What you must get done.)

• Attend firm huddles every Monday morning at 8:00am
• Attend mini huddles Tuesdays through Fridays
• Attend weekly firm trainings on Mondays at 1:30pm
• Attend Wednesday afternoon check-in with team
• Meet with the Recruiter biweekly to ensure the team is following the hiring process.
• Meet with Operations Manager to review the teams’ metrics and KPIs biweekly.
• Ensure needed candidates within 60 or 90 days of posting a position, depending on the position.
• Onboard new hires within 3 days of the hire date and turn then over to training director for training.
• Place job ads within 1 day of instruction.
• Ensure recruitment team is reviewing job applications and scheduling initial interviews within one week of submission.
• Ensure recruitment team is scheduling and conducting two group meet and greet interviews per week.
• Ensure recruitment team is send online assessments and written questionnaires to candidates within 24 hours of meet and greet interview (if moving forward).
• Ensure recruitment team is scheduling shadowing sessions with Leads and candidates who are moving past assessment stage, within 24 hours of decision to move forward.
• Provide binder to Operations Manager within 24 hours of obtaining shadow notes from Leads for decision on next steps.
• Ensure recruitment team is scheduling Top-Grading interview with Operations Manager, Lead and candidate for those candidates moving past shadow stage, within 24 hours of decision to move forward.
• Ensure recruitment team is conducting references and background check within 3 days of decision to move forward after Top-Grading interview and provider updated binder to Operations Manager with candidate’s salary desires.
• Ensure recruitment team is scheduling alignment interview with Operations Manager, Lead, teammates, and candidate within 24 hours of decision to move past references and background state.
• Ensure recruitment team is sending decline letters within 24 hours of decision by any panel member at any time, to decline.
• Ensure we are hiring needed candidates within 60 or 90 days of positing a position, depending on position.

DUTIES / RESPONSIBILITIES

• Oversee the recruitment and hiring process
• Compose job ads, post and maintain job boards, and through publications
• Ensure recruiter is scheduling interviews and following up as necessary
• Attend job fairs
• Ensure a rolling spreadsheet of all job ads in publication is being maintained and upkept
• Ensure we are maintaining candidate recruitment files for management
• Through added learning and development, help refine the hiring process
• Execute new employee culture orientation and onboarding
• Manage employee benefits and insurance enrollment
• Ensure compliance with multi-state and federal employment policies
• Train for leadership development
• Manage and train the Recruiting team
• Create and maintain culture-building programs and activities in alignment with our core values
• Educate and manage the FMLA program
• Advise leadership on HR practices and the employee experience
• Perform any and all other job duties needed to serve the mission of the firm

Knowledge:

• Knowledge of organizational mission and client service philosophy
• Knowledge of organizational goals and objectives
• Knowledge of HIPAA compliance policy and guidelines
• Knowledge of Salesforce

Skills:

• Proficient PC and general office equipment skills
• Excellent communication skills
• Skills to accurately scan documents and attach them to an employee’s file in Salesforce
• Must be able to type proficiently and navigate basic computer programs
• Proficient organizational skills to ensure tasks are performed in a timely manner

Abilities:

·Ability to communicate with candidates in a clear professional and courteous manner

·Ability to accurately track candidate information using Salesforce and other electronic tracking tools

·Ability to accurately communicate job details and firm culture in a clear and welcoming manner

Other qualifications:

• Actively attend internal and external leadership development training as well as hiring-specific training
• Aptitude for hiring
• Organizational skills
• Interaction with candidates
• Resilience
• Risk-taking
• Ability to influence
• Approachable, communicative, interactive
• Patience
• Vision
• Interest in considering and using new and better technology
• Technology
• Consummate learner - reading books, meeting with groups
• Growth mindset; Constant improvement

Job Tools Required:

• General office equipment (PC, Fax, Scanner, etc.)
• Salesforce (HRIS and training software)

Job Qualifications:

· Bachelor’s degree in HR or another business-related field

MISSION STATEMENT

To promptly, efficiently, and safely deliver and transport documents and other material from other offices and agencies to and from the firm.

To make the best first, continued, and lasting impression on other providers, agencies, and businesses with whom our office has contact.

RESULTS / OUTCOMES (What you must get done.)

• Create an efficient daily plan that minimizes the time involved on each run.

• To expediently deliver and pick up documents and material as soon as reasonably possible.

• Proportionately contribute to overall client satisfaction and firm revenue goals.

DUTIES / RESPONSIBILITIES

Daily Priority

• Any items in the courier basket

• Police station – police reports, 911 / cads

• Hand-deliveries/pick ups

Running/Salesmanship

• Def. atty or insurance co. to pick up checks/exchange for releases

• Hand delivers mediation statements, discovery responses, etc.

• Deliver or pickup at ups or FedEx

• Pick-up cakes, lunches, cards, etc.

• Pick up supplies, as necessary

• Buy food and maintain PLF Health Bar

Marketing

• Brochures to doctors and providers

• Settlement checks with donuts to doctors and providers

• BBQ and brochures to tow yards

• Client Advisory Panels (dinners for clients who refer)

• Setting up booths at conferences

• Etc. as needed

Executive Assistance

• Personal errands such as: Alterations, Car wash, etc.

Assistance

• Copies

• Post office runs

• Bank runs

Housekeeping

• Clean and stock kitchen and refrigerator

• Stock bathroom

• Trash

• Shred/recycle

• Water plants

Other Duties as assigned