Personal Injury Case Manager

Written by Parnall Law Firm reviewed by Bert Parnall

Bertrand Russell Parnall Owner/CEO at Parnall Law Firm

Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.

Location: Albuquerque, NM (in office), those residing outside this area will be considered for a remote position.

Job Type: Full-Time

Benefits:

Health, dental, & vision insurance

Life and long-term disability insurance

401(k)

PTO/Select paid holidays

Opportunities for community outreach

A positive, fulfilling, caring environment where learning and growing are encouraged

In-office health bar

Annual company goal trip

MISSION STATEMENT

To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

To work and motivate team members according to the values of Parnall Law Firm.

RESULTS / OUTCOMES (What you must get done.)

Attend weekly firm wide huddle every Monday morning at 8:00
Attend daily team mini huddle Tuesday through Friday at 8:00 am
Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
Contacting new clients within 24 hours of being retained to complete intake questionnaire.
Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
Make sure outstanding tasks do not exceed 50 at any given time.
Completing the case analysis within 3 weeks of having insurance confirmations.
Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submitting demand letters within 2 days of approved client authority.
Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.

DUTIES/RESPONSIBILITIES

Be familiar with each case in your caseload.
Posting all case information and case dates in SmartAdvocate.
When necessary, help with property damage claims
Speak to adjusters
Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them)
Ensuring Medicare subrogation claims are open timely on the portal
Review and update/edit evaluation forms and demand packages before attorney meets with client.
Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol.
Calendar all case information pursuant to the calendaring protocol.
Answer incoming calls via the Final Call Group
Perform backup intake calls in accordance with intake protocol.
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
Work with all staff assigned to your cases to move the case to a desired conclusion.
Keep client updated with copies of file documents.
Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.)
Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
Follow and maintain all firm policies and procedures.