Billing Assistant

Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Billing Assistant to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.

Location: Albuquerque, NM (in office)

Job Type: Full-Time

Benefits:

• Health, dental, & vision insurance

• Life and long-term disability insurance

• 401(k)

• PTO/Select paid holidays

• Opportunities for community outreach

• A positive, fulfilling, caring environment where learning and growing are encouraged

• In-office health bar

• Annual company goal trip

MISSION STATEMENT

The mission of the billing specialist is to ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner and further ensures the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client. Further, the billing specialist will verify all providers balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received.

RESULTS / OUTCOMES (What you must get done.)

• Attend weekly firm-wide huddle every Monday morning at 8:00
• Attend daily team mini huddle Tuesday through Friday at 8:00 am
• Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
• Opening all subrogation claims within 14 days of signed retainer.
• Submit Med Pay and Health Ins information to all treating providers within 30 days of being retained.
• Submit Med Pay and Health Ins information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information.
• Request final health insurance and med pay ledgers within 7 days of client finishing treatment and being moved to Prep.
• Verify all outstanding medical balances within 7 days when a case moves into negotiations.
• Verify any outstanding medical balances within 5 days of a case being settled.
• Obtain final health insurance and med pay ledgers within 3 days of a case being settled.
• Maintain a biweekly activity level of 1000 or more in SmartAdvocate
• Ensure overdue tasks never exceed 60

DUTIES / RESPONSIBILITIES

• Following up with all providers after providing med pay and health insurance info to ensure bills are being properly submitted to the proper carrier.
• Maintain accurate record of all bills, payments, adjustments, and the remaining balances due to facilitate negotiating discounts by disbursement staff, paralegals and attorneys; thus maximizing recovery for our client.
• Complete all checklist items in a timely fashion.
• Coordinate benefits with available insurance including but not limited to Med Pay, Health Insurance, Medicaid, Medicare, Veterans Benefits and other Federal and State programs.
• Open claims and submit necessary documents for Medicare and Medicaid benefits.
• Dispute unrelated claims.
• Maintain the client’s Medicare portal.
• Answer incoming calls via the First Call Group
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.

COMPETENCIES

• Excellent communication skills, verbal and written.
• Strong advocacy for client and against pushy insurance representatives or medical providers.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to change in a rapidly changing environment.

Requirements:

-High School diploma or equivalent

-1 year legal, medical billing, or financial experience preferred, but not required